Refund policy
RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned.
We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
* Downloadable software products
* Some health and personal care items
* To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
* There are certain situations where only partial refunds are given: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
* Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Reembolsos tardíos o faltantes (si corresponde)
Si aún no recibió un reembolso, primero revise de nuevo su cuenta bancaria.
Luego, comuníquese con la empresa de su tarjeta de crédito. Puede demorar algún tiempo antes de que su reembolso se vea reflejado de manera oficialDespués, contacte a su banco. A menudo es necesario un tiempo de procesamiento antes de poder ver reflejado un reembolso.
Si ya hizo todo lo anterior y aún no recibió su reembolso, puede contactarnos escribiendo a snorkelminiscubatank@gmail.com.
Artículos en oferta (si corresponde)
Solo se pueden reembolsar los artículos de precio normal. Lamentablemente, no se pueden reembolsar los artículos en oferta.
Cambios (si corresponde)
Solo reemplazamos los artículos si están defectuosos o dañados. Si necesita cambiarlo por el mismo artículo, envíenos un correo electrónico a
snorkelminiscubatank@gmail.com
Regalos
Si el artículo estaba marcado como regalo cuando se compró y se lo enviamos directamente a usted, recibirá un crédito de regalo por el valor de su
devolución. Una vez que recibamos el artículo devuelto, se le enviará un certificado de regalo por correo.
Si el artículo no estaba marcado como regalo cuando se compró, o si la persona que hizo el regalo decidió que le enviaran el pedido para luego dárselo austed, le enviaremos un reembolso a la persona que hizo el regalo y se enterará de su devolución.
Envío
Los costos de envío para devolver su artículo corren por su cuenta. Los costos de envío no son reembolsables. Si recibe un reembolso, el costo de envío dla devolución se deducirá de su reembolso.
Según dónde viva, el tiempo que tome recibir el cambio de su producto puede variar.
Si envía un artículo de más de $75, se recomienda usar un servicio de envío con seguimiento o comprar un seguro de envío. No garantizamos que
recibiremos la devolución de su artículo.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted.
If you've done all of the above and you still haven't received your refund, you can contact us by writing to snorkelminiscubatank@gmail.com.
Sale Items (if applicable)
Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at snorkelminiscubatank@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver chose to have the order shipped to themselves to give to you, we'll issue a refund to the gift giver, and they will be notified of your return.
Shipping
You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your replacement product to reach you may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.